How do you monitor your ISP to measure availability?

 

IsItUp is a great way to monitor the availability of your Internet Service Provider (ISP) connection - letting you know when it goes down and when it comes back up. Not only is this information important if you have a website you need to keep up or you need to know your email is getting through, but it can also save you money.

Most ISP's will deduct downtime off of your bill if you report the outage. Whether you use DSL, cable or some other connection type, the procedure below will allow you to report on your ISP's availability.   IsItUp also has a convenient Up Time / Down Time report that lists the duration of each down time period making it easy to report downtimes to your ISP.

To quickly get started, first:

Download and install IsItUp for a free 30 day trial.  Just click on the following link:

http://www.tarosoft.com/applications/IsItUp.exe

Once you have installed IsItUp, you will be setting up an IP device monitor to keep track of the status your internet connection.

Step 1 - Research the target IP Address.

The easiest way to monitor you internet connection is to monitor the uptime of a resource on the internet such as a web site, email server, time server, etc  that you can count on being up.  Then if it fails, it is almost certain that the internet is down.  It is recommended that you use one of the "time servers" available on the internet.  They are free and most are capable of processing IsItUp's ping requests. You can get a list of the addresses of the time severs at http://tf.nist.gov/tf-cgi/servers.cgi# or use time.nist.gov . These addresses don't change often and have high availability. Other options include popular web sites and email servers.   IsItUp has a web site monitor as well as an email monitor if you decide to monitor these types of internet resources. Whatever internet resource you choose to monitor, you might want to monitor more than one just to be safe as it would be extremely unlikely that both monitored resources would be down at the same time if your ISP was not down.

Step 2 - Setup an IP Device Monitor

First start IsItUp and select "Setup / IP Monitor" from the main IsItUp menu.  You should see the screen below.

Next specify the IP Address or URL for the IP device you identified in Step 1:

Clicking "Next" to configure notifications or other options or just click “Finish”.

Step 3 - Let IsItUp monitor your ISP

Sit back and relax. If your ISP goes down, IsItUp will log it.  When IsItUp reports an outage, use the Uptime / Down Time report to get the details.   A sample of the report is show below. Then use the information when calling your ISP to get a refund for the time it was unavailable. Our experience shows that an effective way to receive the refund on the next month’s bill is to a) speak to a live technician to report the outage, b) follow-up while the outage is still on-going, c) politely remind them of the policy, the costs to you for the outage, and then request the refund for the period the ISP connection is down.  You can easily save the cost of IsItUp in refunds alone.

 

Up

Start Time:

04/15/05 00:00:00

End Time:

04/16/05 00:00:00

Elapsed Time:

1 Days 00 Hr 00 Mn 00 Sec

 

Down

Start Time:

04/16/05 00:00:00

End Time:

04/16/05 03:22:19

Elapsed Time:

0 Days 03 Hr 22 Mn 19 Sec

 

Summary

Total Up Time:

1 Days 00 Hr 00 Mn 00 Sec

Total Down Time:

0 Days 03 Hr 22 Mn 19 Sec

Availability:

87.68%